Ted

Curriculum Vitae – Lutz “Ted” Heubach

4 Copper Valley Vue : Riverstown / Glanmire, Co. Cork

ted@heubach.org

Education

· Speak, read and write German fluently

· Speak, read and write English fluently

· I like the contact to customers

· I'm eager to learn and like variety in my work

High School, Ilsede, Germany - Academic curriculum – diploma

07/78 – 06/80

TV service Dolata, Hannover, Germany - Electronic Service Technician (NOC 2242) - diploma

04/04 – 10/04

Promind (Adult Learning Center) Hannover - MCSA on MS Server 2003 (NOC 2281), diploma included:

· Managing and Maintaining a Microsoft Windows Server 2003 Environment

· Implementing, Managing, and Maintaining a Microsoft

· Windows Server 2003 Network Infrastructure

· Installing, Configuring, and Administering Microsoft

· Windows 2000 Professional

· Installing, Configuring, and Administering Microsoft

· Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition

· Installing, Configuring, and Administering Microsoft Windows XP Professional



Career

Work experience

More than 30 years

Current job title

Customer Care and Sales Representative, Marriott Global Reservations

06/08 - now

Marriott Global Reservation Sales and Customer Care: Tier I inbound sales agent for the global reservations department of Marriott. Phone, languages: Swiss, Austrian, German, UK/US English.

06/07 - 06/08

gem... (www.the-gem.com): Tier I Service Contract Centre agent for McAfee's consumer products (customer service and technical support); phone, chat, email. Languages: Swiss, Austrian, German.
During this time: Development of the “McAfee Comic”, a picture manual for the common issues.



09/05 – 09/06

LR consulting, Lahstedt, Germany

Administration of the hard- & software in medical offices and small businesses

Setting up / replacing computers

Installing software, troubleshooting

Design local networks

Create homepages for small businesses & private users.

08/91 – 01/02

Siemens, Laatzen, Germany - Call Center Agent - Fire & burglary alarm

Siemens Building Technology - Coordinator for the setup of new alarm systems (Fire & Police), link between the customer and the Fire & Police Dept.

08/90 - 01/91

MB Video / Panasonic, Peine, Germany - CD-Player production: Repair during production

08/87 - 08/90

All-Akustik, Hannover, Germany - Repair of High-End HiFi units

07/85 - 08/87

American Forces Network (AFN), Berlin, Germany - Member of the transmitter crew, operating & maintenance of a FM and a AM transmitter, broadcasting of Live events such as Open house etc.

09/84 - 06/85

Siemens, Berlin, Germany - Repair & adjustment of telephone line amplifiers

01/84 - 07/84

Wegert, Berlin, Germany - Repair of High-End HiFi units

08/81 - 12/83

Onkyo Deutschland, Munich, Germany  - Repair of High-End HiFi unit

11/80 - 02/81

Sony, Munich, Germany - Repair of High-End HiFi units

07/78 - 11/80

Blaupunkt, Salzgitter, Germany - Car Hifi-production: repair & adjustment

Hobbies and Interests

Making music

I was the front man (acc. guitar & vocal) of Hudson Bay, a C&W band in Peine, Germany

I was a member of our local church choir and the Kieler Opera Choir; Germany

PCs, Internet

I was the webmaster of our local astronomy club in Germany

Astronomy

I am a hobby cosmologist, I like to know how our universe works

Aviation

Whenever there is a chance, I am behind the controls of a plane

References

Up on request

Attachments